Your questions answered
Frequently Asked Questions
Are all your products from verified distributors?
Yes, all products are sourced directly from manufacturers and verified distributors.
What are the must-have skincare products at HOA?
Cleanser, toner, moisturizer, Sunscreen, lip gloss and lip oils
Can i cancel my order?
No. you can however, edit your order.
Can I edit my order?
Absolutely! You can modify your order as long as it hasn’t been sent out.
How can I check the status of my order?
with your tracking number or code
Do you offer free shipping?
Yes, we offer free shipping for orders above 500k.
When will I receive my order?
Within Port hacourt same day or in 24hrs
Outside port-harcourt, 2-3 working days.
Out side rivers state 3-5 working days etc
What types of payments do you accept?
Paystack accepts a variety of payment methods including
Pay with Card
Pay with Transfer
Pay with Bank
Pay with USSD
Pay with Visa QR
Pay with OPay
You’ll see all available options during checkout.
Do you have a walk-in shop?
No, we currently operate online only. All orders must be placed through our website. However, we’re always happy to assist you via email or chat if you have any questions before ordering.
How will I know my order was successful?
Once your order is complete, you’ll receive a confirmation email with your order details. Make sure to check your spam/junk folder too.